Best Auto Repair, Lexington

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 859-278-3038 or make an appointment online!

What People Say About Us

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    Great service and wonderful people.

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    I have been coming here for years. They know how to fix cars old and new. Good service and prices are reasonable.

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    We have been happy with their service and they have a real expertise in vintage vehicles and classic cars.

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    The guys at B&W are great. Thanks for being a worthwhile small business!

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    Great place, high quality work. Highly recommend!

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    Honest and thorough.

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    They are amazing and do not price gouge. No unnecessary repairs. Trust 100%!

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    Simply the best! I found this auto repair shop about 25 years ago and I keep coming back!

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    Great people. Knowledgable mechanics. Good prices. Been taking my cars there past few years and have been very happy with their work.

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    Great service and wonderful people.

Call us for service: 859-278-3038

ASE (Automotive Service Excellence)
Jasper
BBB Accredited Business
Mitchell1
BG Products
  • Car Care Aware